iOS VPN Connection – Please enter your authentication information

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ExpressVPN for iOS users may encounter a “VPN Connection – Please enter your authentication information” message after connecting to the VPN and restarting their device.

This error is caused by an iOS bug and is not an issue with the ExpressVPN app. To fix the issue:

Do not enter a password when prompted
Tap Cancel
If the “VPN Connection – Please enter your authentication information” message appears again, quickly switch ON Airplane Mode
Launch the ExpressVPN app
Tap on the Options menu (≡) and select VPN Settings > VPN Protocol
Select UDP or TCP
Switch OFF Airplane Mode
Launch and use the ExpressVPN app normally

Need help? Contact the ExpressVPN Support Team for immediate assistance.
The post iOS VPN Connection – Please enter your authentication information appeared first on ExpressVPN Customer Support.

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