How to set up ExpressVPN on iOS 9 (iPhone, iPad, and iPod)

This tutorial guide will walk you through the steps to set up the ExpressVPN app on your iPhone, iPad, or iPod for iOS 9.
Not yet a customer? Read more about VPN for iOS.

If you’re using iOS 10 and above, please refer to the tutorial for iOS 10 and above.
If you’re using iOS 8, please refer to the tutorial for iOS 8.
If you’re using iOS 7 or below, the app will not work for you, but you can use the easy iOS Express Manual Setup.

Jump to section
Sign in to your account
Download the VPN app
Set up the VPN app
Connect to a VPN server location
Disconnect from the VPN server location
Connect to a different VPN server location
Switch to a different VPN protocol
How to reconnect to the server if the app disconnects
How to reinstall your VPN configuration
How to remove the VPN app from your device
How to manually install the VPN without an app

In the App Store search, search for ExpressVPN and tap on the autofill result.

Now click Get.

Need help? Contact the ExpressVPN Support Team for immediate assistance.
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Download the VPN app
On the downloads page, tap on Download on the App Store. This will open the Apple App Store page for ExpressVPN.

On the Apple App Store page for ExpressVPN, tap GET and then OPEN.

After the app has finished downloading, tap Safari at the top-left corner of the screen to return to the ExpressVPN downloads page. DO NOT tap the OPEN button.

Can’t download the ExpressVPN app? Try changing your app store to download ExpressVPN.
Need help? Contact the ExpressVPN Support Team for immediate assistance.
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Set up the VPN app
On the ExpressVPN downloads page, tap on Tap Here under “2. Sign in”.

When asked to confirm, tap Open.

You will automatically be signed in to the app. If you are signing in for the first time, you will be invited to set up your VPN. Tap Continue to proceed with the installation.

The app will notify you: ‘”ExpressVPN” Would Like to Add VPN Configurations’. Tap Allow.

Use your Touch ID or enter your passcode to add the VPN configurations.

ExpressVPN will ask if you’d like to be notified of important announcements and alerts. Select your preference to continue.

Your app will ask you if you’d like to share anonymous analytics to help make ExpressVPN faster and more reliable. Tap OK if you’d like to share your anonymous analytics.

Need help? Contact the ExpressVPN Support Team for immediate assistance.
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Connect to a VPN server location
To connect to a VPN server location, tap the ON Button. By default, ExpressVPN will suggest the location that provides the most optimal experience for you, called Smart Location.

Once you see the VPN is ON message on the app screen, you can begin surfing with freedom and security!

Note: a single ExpressVPN subscription can be used simultaneously on three devices, regardless of platform. If you try to use more than three devices simultaneously on one subscription, you will see the below screen:

Need help? Contact the ExpressVPN Support Team for immediate assistance.
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Disconnect from the VPN server location
To disconnect from the VPN server location, tap the ON Button while the VPN is on.

You will know you are disconnected when the “VPN is OFF” message shown.
Need help? Contact the ExpressVPN Support Team for immediate assistance.
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Connect to a different VPN server location
To connect to a different server location, tap on CHOOSE LOCATION to launch the Location Picker.
Note: For the first time you try to change locations while connected to VPN, you will get a warning stating your internet traffic may be unsecure during reconnection.

Select and tap the new server location you would like to connect to.

To add a location to your list of favorite locations, swipe to the right.

You can access your favorite locations by accessing the FAVORITES tab. To remove a location from your list of favorites, swipe to the right.

Need help? Contact the ExpressVPN Support Team for immediate assistance.
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Switch to a different VPN protocol
VPN protocols are the methods by which your device connects to a VPN server. Switching to a different protocol can help you achieve faster connection speeds.
By default, ExpressVPN selects the protocol most appropriate for you. To switch to a different protocol, tap on the Options menu (≡) in the ExpressVPN app.
NOTE: Check that you are not connected to a server location before changing protocols.

In the Options menu, tap on VPN Settings then on VPN Protocol.

Your current protocol option is indicated with a check mark. To change to another protocol, tap the protocol of your choice.
Note: ExpressVPN strongly recommends using the Automatic option.

Need help? Contact the ExpressVPN Support Team for immediate assistance.
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How to reconnect to the server if the app disconnects
If your device’s screen has been turned off for a while, the ExpressVPN app might disconnect.
To connect again, open the app and connect to your preferred VPN server location.
Need help? Contact the ExpressVPN Support Team for immediate assistance.
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How to reinstall your VPN configuration
If the app gives you an unexpected error, you might need to reinstall your ExpressVPN configuration.
To reinstall your connection configuration, tap on the Options menu (≡) in the ExpressVPN.

In the Options menu, tap on VPN Settings then on Reinstall VPN Configuration.

A notification will pop up. Tap Allow.

The app will notify you: ‘”ExpressVPN” Would Like to Add VPN Configurations’. Tap Allow to continue.

Use your Touch ID or enter your passcode to add the VPN configurations.

Your VPN configuration will be reinstalled now.
Need help? Contact the ExpressVPN Support Team for immediate assistance.
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How to remove the VPN app from your device
To remove ExpressVPN from your iPhone, iPad, or iPod, tap and hold the ExpressVPN icon on the home screen until all the icons tremble. Tap the “x” at the top-left corner of the app.

Tap Delete to remove the app.

The app is now deleted from your device.
Need help? Contact the ExpressVPN Support Team for immediate assistance.
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How to manually install the VPN without an app
If you would like to install ExpressVPN on your device without using the app, please follow the manual setup instructions.
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The post How to set up ExpressVPN on iOS 9 (iPhone, iPad, and iPod) appeared first on ExpressVPN Customer Support.

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