Zoom Technical Support can assist you with merging your accounts.

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You can find the email address associated with your Zoom account on your My Profile page.

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Only Zoom Sub Account Owners and Admins are able to invite users to join a Sub Account.

Confirm with the user the email address associated with their UNC-CH Zoom account.
Go to Users > Add Users to issue the email invitation to join the Sub Account. Until the user accepts the invitation, it will remain in pending status.
After the invitation is accepted, the user account will appear in the Users list and can then be granted access to the resources of that Sub Account.

More information about user management can be found at the Zoom Support Center.

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Note: Kenan-Flagler faculty, staff, and students should continue to use Kenan-Flagler’s Zoom portal.
You won’t need to create a new account.
If the email address associated with your Zoom account is [email protected], you can use your existing account and log into Zoom through the UNC-CH Zoom portal with your Onyen and password. (How do I look up my Zoom email address?)
If your Zoom email address is not [email protected], and you’d like to update it to use your Onyen account, you can edit your Zoom email in My Profile. You will also need to temporarily update your original Zoom password and verify the change in a follow-up email notification that Zoom will send to [email protected]. After you verify this change, go to unc.zoom.us, and log in with your Onyen and password.
Contact Zoom Support if you encounter difficulties with this process.
 
 

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