This troubleshooting guide is for iOS customers who:

Are currently in free trial
Want to extend their subscription
Have an expired subscription

Currently, the ExpressVPN iOS app does not allow account upgrades and renewals within the app.
Free Trial users

Go to [ExpressVPN website domain]/order Note: you can obtain the domains by contacting ExpressVPN Support
Enter the same email address used when creating an account for your iOS app
Complete payment
Open the iOS app

If your free trial already expired: open the Options menu (≡) then tap Sign out, then sign back in.
If your free trial is not expired: tap on UPGRADE (in the top-right corner) to update your subscription details automatically.

Active subscription users

Go to [ExpressVPN website domain]/subscriptions Note: you can obtain the domains by contacting ExpressVPN Support
Tap Renew Now
Complete payment
Open the iOS app
Tap on RENEW (in the top-right corner) to update your subscription details automatically.

Expired subscription users

Go to [website domain]/order Note: you can obtain the domains by contacting ExpressVPN Support
Proceed with payment
Open the iOS app
Open the Options menu (≡) then tap Sign out, then sign back in.

The post ExpressVPN iOS free trial or subscription expiring appeared first on ExpressVPN Customer Support.

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ExpressVPN provides volume licensing for customers who need multiple licenses. The more licenses you purchase, the greater the savings.
Have a question about how ExpressVPN volume licensing works? See the FAQ below.To purchase a volume licensing Subscription:
New Customers (No ExpressVPN account):
Sign up for a regular ExpressVPN account.
Proceed to the below steps for existing customers.
Need help? Contact the ExpressVPN Support Team for assistance.
Existing Customers (Regular Accounts)
Sign in to your existing ExpressVPN account. You must have a regular ExpressVPN account before transitioning to volume licensing.
Near the bottom of the “My Subscriptions” page, click on Contact our sales team to request volume licensing.
If your request is approved, you will see a new Sign up for volume licensing link on the “My Subscriptions” page. Click on the link to proceed.
Select how many additional licenses you would like to purchase and the billing cycle for the licenses. You’ll be able to preview your order details and applicable discounts before finalizing the order.
Click Complete your order to confirm your volume licensing changes. Note that only credit card payments are accepted for volume licensing subscriptions.
The “My Subscriptions” page will now show the volume licenses you have and the number of licenses per volume license. For details of the volume license subscription, click on Go to License Manager.
Need help? Contact the ExpressVPN Support Team for assistance.
ExpressVPN volume licensing FAQs
Below are some common questions you may have about ExpressVPN volume licensing. If you need further assistance, contact the ExpressVPN Support Team for assistance.
When I get a volume licensing subscription, does my existing subscription get canceled?
No. When you transition from a normal subscription to a volume licensing subscription, your existing subscription will not get canceled. Instead, the existing activation code will be “rolled over” to the new volume licensing subscription. Any credit remaining from the “rolled over” subscription gets credited towards the new volume licensing subscription.
What if I have a volume licensing subscription but want to buy more accounts?
If you already have a volume licensing subscription, all ExpressVPN accounts on that subscription will have a common renewal date. You can add more licenses without waiting for your account’s next due date.
If you decide to buy more accounts on your volume licensing subscription, you will be charged a prorated amount of the subscription fee, calculated by the amount of time until your account renewal date.
Example: If your volume licensing subscription has a renewal date of 06/25/2017 (for all accounts) and you decide to buy an additional five accounts under a 12-month plan on 08/25/2017, you will be charged the monthly price per license for the five accounts multiplied by 10 months. The renewal date for all accounts in your subscription will still be June 25th.
Is it possible to have different subscription plans under one Volume License Account?
No. All accounts under a single volume licensing subscription must be from the same subscription plan and have the same renewal date.
If you want to have accounts with different subscription lengths, you will need to get a new regular account under a different email address and have it approved for volume licensing. Once approved, you can set up a new volume subscription plan with a minimum of five licenses.
Can I downgrade from a volume licensing subscription?
No. It is not possible to downgrade from a volume licensing subscription to a regular subscription. It is also not possible to change the volume licensing subscription to a shorter duration e.g. from 12 months to 6 months.
Can I pay using Paypal, Bitcoin or Paymentwall?
No, volume licensing payments can only be made by credit card.
How do I assign licenses to users?
Go to the License Manager. You can add the name and email address of the user you wish to assign the account to.
Can each volume-licensed account user create their own password for the ExpressVPN app?
No. Each licensed account will have a pre-assigned password for app login. To find the password, go to License Manager, click Setup next to the license you want to view the password for, then click Android or iOS to view the password.

Can I re-assign a volume-licensed account to someone else?
Yes. You can regenerate a new license and assign the license to a new user.
What if I do not want to renew all of my licenses?
You can select which license will expire on the expiration date.
What happens when I cancel my volume licensing?
Your licenses will be canceled. This will also include the licenses that were rolled over.
Can I get a different plan if ALL previous licenses are canceled?
Yes. If all of your previous licenses were canceled, you can sign up for a new plan under your volume licensing account.
I already have an existing subscription, how much more do I to pay for volume license?
The system will automatically compute and add the discount on the final payout.
Who has control over all of the licenses?
The registered email owner will have control over all licenses.
How many devices can each volume-licensed account be used on?
You can install or configure ExpressVPN on as many devices as you like, including computers, mobile devices, streaming media consoles, and wireless routers. However, only a maximum of 3 devices can be connected to the VPN (on any platform) simultaneously.
I have further questions
Need further help? Please contact the ExpressVPN Support Team for assistance.
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The post How to get ExpressVPN volume licensing appeared first on ExpressVPN Customer Support.

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When you sign up for an ExpressVPN account, you should have submitted an email address that is used to log into your account.
If you’ve forgotten the email address you used to sign up for ExpressVPN or want to change the email address, please contact the ExpressVPN Support Team to file an email retrieval or email change request.
Reminder: Please have your account information and payment details ready for verification before contacting ExpressVPN Support.
The post Retrieve or change your ExpressVPN email address appeared first on ExpressVPN Customer Support.

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If you would like to purchase additional subscriptions under the same ExpressVPN account, follow one of the options below:
Jump to…
Purchase an additional account using credit card, PayPal, or PaymentwallPurchase a subscription after account expiry (credit card, PayPal, or Paymentwall)Purchase a subscription after account expiry (Bitcoin)Purchase multiple ExpressVPN accounts
Purchase an additional account using credit card, PayPal, or Paymentwall
Log in to your ExpressVPN account page.
Click “Purchase additional VPN account.”
Select a plan and payment method.
Click “Order Now.”
Need help? Contact the ExpressVPN Support Team for assistance with renewing your account.
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Purchase a subscription after account expiry (credit card, PayPal, or Paymentwall)
Log in to your ExpressVPN account page.
If you’re purchasing by credit card, click on “My Credit Card” and check that your credit card information is correct (or update your credit card information).
Click on “Purchase a New subscription.”
Need help? Contact the ExpressVPN Support Team for assistance with renewing your account.
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Purchase a subscription after account expiry (Bitcoin)
After your account has expired, purchase a new account without logging into your ExpressVPN account. You can use the same email address when purchasing a new account here.
Need help? Contact the ExpressVPN Support Team for assistance.
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Purchase multiple ExpressVPN accounts
ExpressVPN provides volume licensing for customers who need multiple accounts. The more accounts you purchase, the greater the savings.
To purchase volume licensing accounts, contact the ExpressVPN Support Team .
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The post Purchase additional ExpressVPN accounts appeared first on ExpressVPN Customer Support.

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To view your ExpressVPN invoice:
Log in to your ExpressVPN account page.
Click on “Invoices” in the navigation bar at the top of the page.
Click on the date of your invoice, displayed on the left.
View or save your PDF invoice.
For further help on updating your credit card information, please contact the ExpressVPN Support Team for immediate assistance.
The post Get your ExpressVPN payment invoice appeared first on ExpressVPN Customer Support.

خرید وی پی ان آنتی فیلترآنتی فیلتر